Refund, Exchange & Cancellation Policy

Last updated: August 9, 2026

Product Accuracy & Quality Checks

We make every reasonable effort to ensure that our product listings, images, descriptions, sizes, and other product information are accurate and detailed.

All orders undergo quality checks before dispatch to ensure that the product reaches you in proper condition.

However, due to differences in screen displays, photography, lighting, manufacturing batches, and fabric production, minor variations in colour, texture, print placement, or fabric appearance may occur. Such minor variations will not be considered defects.

Order Cancellation

Cancellation by Customer

Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has been shipped or handed over to our logistics partner, cancellation will no longer be possible.

To request cancellation, customers must raise a support ticket through our official support portal: https://www.thestrikerstore.com/pages/raise-a-ticket .

Cancellation requests sent through email, social media, WhatsApp, or any other communication channel may not be treated as a valid cancellation request.

For prepaid order cancellations:

• If an eligible prepaid order is cancelled before dispatch, the approved refund will be processed back to the original payment method.
• Customer-requested cancellations of prepaid orders may incur a deduction of approximately 2–3% of the order value towards non-refundable payment gateway and transaction charges.
• Cancellation requests raised after the order has been processed or dispatched may be declined.

Cancellation by The Striker Store

In certain circumstances, The Striker Store may cancel an order due to reasons including product unavailability, inventory issues, incorrect product listings, quality concerns, pricing errors, or suspected fraudulent transactions.

If a prepaid order is cancelled by The Striker Store, the complete eligible amount paid for the cancelled product or order will be refunded to the original payment method without cancellation charges.

Customers will be informed about such cancellations through their registered email address, phone number, or other available contact information.

Returns & Refunds

We do not offer general returns or refunds once a product has been sold and successfully delivered.

Customers are requested to carefully review the product description, size chart, specifications, images, and other information available on the product page before placing an order.

Eligible products may be exchanged in accordance with the Exchange Policy mentioned below.

Products marked as Sale, Clearance, Final Sale, or Non-Exchangeable cannot be returned or exchanged unless the customer has received an incorrect or defective product.

Exchange Policy

We provide exchanges for eligible products delivered within India, subject to the conditions mentioned below.

Exchange Eligibility

• Domestic Orders Only: Exchanges are available only for orders delivered within India.
• The exchange request must be raised within 24–48 hours of delivery.
• The item must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, packaging, accessories, and other items supplied with the product must be intact.
• A valid order number or proof of purchase is required.
• Products showing signs of use, washing, alteration, damage caused after delivery, perfume, stains, or missing tags may not be accepted for exchange.
• Exchange requests based solely on minor colour differences, fabric appearance, texture variations, or other minor manufacturing variations will not normally be accepted.
• Customized or personalized products cannot be exchanged unless the item delivered is incorrect or defective.

How to Request an Exchange

To request an exchange, customers must raise an exchange ticket within 24–48 hours of delivery through our official support portal: https://www.thestrikerstore.com/pages/raise-a-ticket .

While raising the ticket, please provide your order number, the product you wish to exchange, the reason for the exchange, and the required replacement size or product.

Our support team will review the request and provide further instructions through the ticket or your registered contact details.

Exchange requests made through email, social media, WhatsApp, or any other communication channel may not be considered valid unless a ticket has been successfully raised through the support portal.

Exchange Charges

• For exchanges requested due to size issues, personal preference, change of mind, or any other reason not caused by an incorrect or defective delivery, an exchange processing and reverse shipping fee of ₹200 per product will apply.
• The applicable exchange charge must be paid before a reverse pickup can be arranged.
• Our support team may request payment confirmation or a payment screenshot before processing the exchange.
• If you received a verified incorrect or defective product due to an error from our side, applicable exchange shipping charges will be borne by The Striker Store.

Reverse Pickup

Once your exchange request has been approved and the applicable exchange charge has been paid, our team will attempt to arrange a reverse pickup from the original delivery address.

Reverse pickup availability depends on courier serviceability in your area.

If reverse pickup is unavailable, you may be required to self-ship the product to the address provided by our support team.

Self-Shipping

If you choose or are requested to send the product yourself, please use a reliable and trackable courier service.

After dispatching the product, please share the following information through your support ticket:

• Courier company name
• AWB / tracking number
• Proof of dispatch, wherever applicable

The Striker Store will not be responsible for products that are lost, damaged, or not delivered to us when customers use their own courier service.

Inspection & Replacement Dispatch

After we receive the returned product, it will undergo a quality inspection.

If the product meets our exchange conditions, the replacement product or requested size will generally be dispatched within 7–10 working days after successful inspection.

Dispatch timelines may vary depending on product and size availability.

Only one exchange per product will be permitted.

Replacement Size or Product Unavailable

If the requested replacement size or eligible replacement product is unavailable after we receive and approve your exchange, our support team may offer an alternate available product.

If a suitable replacement cannot be provided, the eligible product amount will be refunded.

For prepaid orders, the refund will be processed to the original payment method.

For Cash on Delivery orders, the approved refund will be processed to a valid UPI ID provided by the customer.

We do not issue credit notes, coupons, or store credits in place of an approved monetary refund.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive an incorrect, damaged, or defective product, the issue must be reported within 24 hours of delivery.

To report the issue, please raise a ticket through: https://www.thestrikerstore.com/pages/raise-a-ticket .

To help us verify the issue, we may ask you to provide clear photographs or videos of:

• The product received
• The reported defect or damage
• Product tags and labels
• Outer packaging
• Shipping label

After verification, we may offer an exchange, replacement, or refund, depending on the circumstances and product availability.

Claims raised after the specified reporting period may not be accepted.

Non-Exchangeable Items

The following products may not be eligible for exchange:

• Customized or personalized products
• Used, washed, worn, altered, or damaged products
• Products without original tags or packaging
• Sale, Clearance, or Final Sale items where specified
• Gift cards
• Products specifically marked as non-exchangeable on the product page

Please refer to the individual product page for any product-specific exchange restrictions.

Refunds

Since we do not offer general returns, refunds will be issued only in eligible and approved situations, including:

• An order or product cancelled by The Striker Store
• An eligible cancellation approved before dispatch
• An approved exchange where the requested replacement is unavailable and no suitable replacement can be provided
• A verified incorrect or defective product where a refund has been approved by our support team
• Certain significantly delayed orders where cancellation and refund have specifically been approved

We do not provide credit notes, store credits, or discount coupons instead of approved refunds.

Refund Method

• Prepaid Orders: Approved refunds will be processed back to the original payment source used while placing the order.
• Cash on Delivery (COD) Orders: Approved refunds will be processed to a valid UPI ID provided by the customer.

Approved refunds are generally initiated within 5 business days after refund approval.

Please note:

• Banks, card issuers, UPI providers, and payment gateways may require additional time to reflect the refunded amount after it has been processed from our side.
• Customer-requested prepaid cancellations may be subject to a 2–3% payment gateway deduction as mentioned under the Cancellation Policy.
• If more than 10 business days have passed after confirmation that your refund has been processed, please raise a support ticket through our support portal .

Delivery & Dispatch Delays

Estimated dispatch and delivery timelines displayed on our website or communicated by our team are indicative estimates.

Dispatch or delivery may occasionally be affected by inventory availability, quality checks, manufacturing or supplier delays, logistics disruptions, weather conditions, courier serviceability, public holidays, high order volumes, or other unforeseen circumstances.

The Striker Store will make reasonable efforts to process and deliver orders within the communicated timelines. However, we will not be responsible for indirect, incidental, or consequential losses arising solely due to reasonable dispatch or delivery delays.

In cases of significant delays, eligible customers may raise a ticket through our support portal. Depending on the circumstances and current order status, replacement, cancellation, or refund options may be provided where applicable.